Terms of Service & Client Engagement Agreement

Included Services

All services explicitly itemized in your Statement of Work, including responsive layouts, cross-browser compatibility testing, on-page technical SEO markup, performance tuning, and CMS configuration.

• Bespoke visual interface design and interactive wireframing (Figma).
• Semantic, accessible, and fast web codebases (React, TypeScript, Tailwind CSS, Next.js, Node.js).
• Database design, authentication flows, and secure REST/GraphQL API connections.
• AI automation workflows, LLM API integrations (e.g., Google Gemini, OpenAI, Anthropic), and custom intelligent assistants.
• Production server deployment, domain DNS routing, and SSL certificate installation.

Explicit Out-of-Scope Items

Unless specifically contracted as a separate billable line-item in the SOW, the following items are excluded from standard project scope and remain the Client’s responsibility:

• Third-party software licenses, commercial font licenses, and stock photography fees.
• Third-party API consumption charges (e.g., Gemini API tokens, OpenAI tokens, Google Maps Platform credits, Stripe transaction fees).
• Ongoing monthly web hosting server expenses and domain name registrar renewal fees.
• Original brand copywriting, legal document generation, and professional photography/video production.

Phase 1: Architecture & Technical Discovery

We define technical specifications, wireframe schematics, user journeys, data schemas, and API integration maps.

Phase 2: UI/UX Design & Interactive Prototype

We build the high-fidelity responsive design system and interactive mockups. The Client reviews and formally approves the visual direction.

Phase 3: Development & Staging Environment

Our engineering team writes clean, production-ready code, connects backends and CMS controls, and provides a password-protected staging URL for client testing.

Phase 4: Audit, QA & Production Deployment

We perform rigorous cross-device audits, Core Web Vitals performance benchmarks (aiming for 90+), security hardening, and final production server deployment.

Full Client Ownership Upon Final Payment

Upon receipt of 100% of the agreed project fees for a completed engagement, RealWebArts automatically transfers full, exclusive, worldwide intellectual property rights, copyright, and title to the Client for all bespoke designs, custom source code, CSS styles, graphic layouts, database schemas, and tailored software written expressly for your project.

Open-Source & Reusable Frameworks

Deliverables may incorporate open-source libraries (such as React, Tailwind CSS, Lucide icons, Vite, Node.js packages) licensed under standard permissive licenses (MIT, Apache 2.0, BSD). These components remain subject to their respective open-source licenses.

Generic utility functions, boilerplates, and build tools created by Agency prior to or outside the scope of the project remain Agency property, but the Client is granted an irrevocable, perpetual, royalty-free, worldwide license to use, modify, and distribute them as part of the delivered website.

Repository & Handover Deliverables

At project completion, we hand over full administrative ownership of Git repositories (GitHub/GitLab/Bitbucket), environment configuration documentation (.env templates), deployment guides, and CMS super-administrator accounts.

Standard Payment Milestones

Unless otherwise stipulated in the SOW, standard project investments are structured into three milestones:

• 40% Kickoff Deposit: Due prior to project initiation, reserving agency engineering capacity and commencing Phase 1 discovery.
• 30% Milestone Approval: Due upon Client approval of Phase 2 UI/UX design mockups and staging build delivery.
• 30% Final Settlement: Due upon completion of user acceptance testing (UAT) and prior to live production DNS cutover and repository handover.

Payment Methods & Currency

Invoices are issued digitally with clear itemized descriptions. Accepted payment methods include Domestic Bank Wire (NEFT/RTGS/IMPS), International SWIFT Wire Transfer, Stripe, and authorized international credit/debit card processing gateways. Invoices are payable within seven (7) calendar days of receipt.

Project Suspension & Inactivity

If a project is halted or delayed by more than thirty (30) consecutive calendar days due to a lack of required client assets, approvals, or responsive feedback, Agency reserves the right to bill for completed work and re-schedule remaining engineering hours subject to team availability.

Complimentary 30-Day Technical Warranty

Beginning the day your website is launched to production or handed over, RealWebArts provides a thirty (30) calendar day warranty period. During this period, our team will promptly diagnose and fix any reproducible software bugs, broken links, responsiveness anomalies, or cross-browser display discrepancies at zero additional charge.

Core Web Vitals & Speed Target

We engineer custom front-end builds to achieve 90+ scores on Google PageSpeed Insights under standard production conditions. However, third-party tracking scripts, unoptimized client-uploaded high-res images, or slow third-party embed widgets introduced after handover can degrade scores and are not covered under the initial guarantee without active ongoing optimization retainers.

Warranty Exclusions

The warranty is voided if the source code, hosting environment, database, or CMS installation is modified by the Client, third-party developers, or unvetted external plugins after production handover.

Sandboxed Client Data & Zero Public Training

Any client knowledge bases, proprietary documents, customer interaction transcripts, or business datasets ingested for custom AI solutions are strictly isolated. We do NOT use your proprietary data to train public foundation models or make it accessible to external entities.

Third-Party LLM Provider Terms

AI capabilities utilize frontier foundation model APIs (e.g., Google Gemini, OpenAI, Anthropic). Client acknowledges that these systems operate under the respective provider’s terms of service, uptime SLAs, and acceptable use policies. RealWebArts is not liable for provider API downtime, token pricing revisions, or natural model hallucinations, though we implement robust guardrails and validation layers.